Temu Order Never Arrived: What to Do? [2024]

Q: Is Temu responsible for lost packages?

Yes, Temu is responsible for lost packages . They promise to accommodate requests for returns or refunds for lost items, late deliveries, and damaged products.

Oopsie! It looks like your eagerly anticipated Temu order has gone MIA. Temu order never arrived? So, what to do next? Whether you were waiting for the latest gadget, a trendy outfit, or a quirky gift, the frustration of a missing package is real.

But don’t worry! We’ve got you covered with steps to track down your elusive delivery and get back on track. Continue reading as we dive into the mystery of the vanishing order and find a solution together!

Temu Order Never Arrived: What to Do?

Discovering that your Temu order never arrived can be incredibly frustrating. Whether it’s a must-have gadget or a stylish outfit, the disappointment is real.

In this article, you will find the clear steps to follow to resolve the issue. Let’s explore what to do next to track down your missing package and get things sorted out!

Contact Temu Customer Service:

Temu advises contacting them within 90 days of the order date for missing packages. You can usually initiate a chat with customer service through the Temu app or website. More details can be found here.

Request a Refund or Reshipment:

When you contact Temu, explain that your order never arrived. They should be able to offer you a refund or reship the order.

Track Your Package:

Before contacting Temu, double-check the tracking information for your order. Sometimes packages show up as delivered even if they haven’t been.

In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up-to-date delivery date.

Final words

In conclusion, if your Temu order never arrives, reach out to Temu customer service within 90 days, and check your tracking information. Request a refund or reshipment if needed.

By following these steps, you’ll be able to address the issue and hopefully receive your order soon. Don’t let a missing package spoil your day—resolve it efficiently and get back to enjoying your purchases!

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Frequently Asked Questions

Is Temu responsible for lost packages?

Yes, Temu is responsible for lost packages. They promise to accommodate requests for returns or refunds for lost items, late deliveries, and damaged products.

What happens if my Temu order doesn’t arrive?

If your Temu order doesn’t arrive or the tracking information shows it as delivered but you haven’t received it, contact customer service as soon as possible and within 90 days of the order date.

Temu Order Never Arrived: What to Do? [2024]