How To Return Temu Items: Guide to Returning & Getting Refunds!

Temu is largely known for its cheap prices and has a customer base of millions, even though there is no guarantee of good quality products, and many customers are generally satisfied with the goods since they use them in their day-to-day lives.

However, sometimes, you receive the packages in a worn-out way, or you are entirely dissatisfied with what you have received when they show something different while paying. In this case, you have got no other choice but to return the product to Temu. 

Similarly, we have many Temu customers currently searching for a guide that can help them return the product. So, how to return Temu items? If you are also interested to know the detailed answer to this question, then just continue reading.

How To Return Temu Items? [Step-By-Step Guide]

Returning packages generally is a complicated task, even if the procedure is simple. However, you don’t need to worry because we have mentioned a step-by-step guide on how to return items right here:

1. Log into your account on the official Temu app or website.
2. Go to your Account and select an order that has been delivered from your History of orders.
3. Tap on the Return/Refund option.
4. Choose the items you want to return from the order.
5. Select the methods of return and refund.
6. Review the return request and confirm.
7. Temu will pick up the order and inspect if everything is on point. 
8. You will get your refund within the designated set of days.

Temu Return Policy

There are several things you should be aware of about the Temu’s return policy, and the highlights are mentioned here: 

• You are allowed to return and get a refund for almost everything on the Temu, except for some items like clothing, where you have used and washed the clothing piece or had its tags and hygiene sticker removed.
• You are eligible to return your order within 90 days from the date of purchase.
• You will be charged a shipping fee unless you are a new user.
• In some cases, you might get the opportunity of a partial refund where you will get half the price you paid for the item, without returning it.
• You need to send the return package within 14 days after you have submitted the return request in the return window. 
• Your refund will only start processing after Temu has received your return package and inspected that everything is correct.
• The period for returns completely depends on your chosen bank, so a refund can take anywhere between 5 to 14 business days, or even 30 days, to be credited into your initial payment account. 

Bonus: About the chosen bank for refunds – we suggest you go for wallets like Apple Pay and PayPal because these 2 will take the least days to show the refund in your account. 

How To Exchange On Temu?

Unfortunately, we don’t think that Temu allows you to exchange items from any category. 

We did come across some sources explaining how you can exchange items on Temu if you got yourself the wrong size, but Temu doesn’t offer any such option as of June 2024, and you can only return the wrong size item, get a refund, and then buy the correct size. 

Final Words

Overall, returning, and getting a referral for your package on Temu is no different from other brands, and you just have to make sure you are satisfied with the clothing products before you wear or wash them.

That is all for this article, and we hope you now know how to return Temu items. 

Frequently Asked Questions